12th DCX Confex & Awards 2025

DCX

12th DCX Confex & Awards 2025

is a premier platform for senior executives and thought leaders in digital and customer experience (CX) to explore the evolving landscape of CX management. As organizations face unprecedented challenges—from rapid technological advancements to shifting customer expectations—this event will focus on innovative strategies that enhance customer engagement and business success

Our Industry Experts Lineup

Mahendra Bindra

Vice President - Customer Experience

Unity Small Finance Bank Ltd

Yashaswi Malot

Head Data Science, Data & Digital

Liberty General Insurance

Vaibhav Rao

Asia Regional Director Patient and Healthcare Experience Lead (CX, Transformation)

Pfizer

Manjula Singh

Chief Customer Officer

Runwal Realty

Uday Bhosale

Head of CX & DGM

Hamilton Housewares (Milton)

Mahesh Patil

SVP | Information Technology

Axis Bank

Payal Chugh Vaidya

Chief Experience Officer

VML

Kruthiventi Viswanath

Head of Customer Service

Innomotics India Pvt Ltd

Panchali ChandraShekar

Head Global Customer Experience Hub, CT BA

Atlas Copco

Kailash Swami

Head Customer Service & Operation

Parag Milk Foods

Dipakshi Khaira

Vice President & Head Customer First

Bajaj Allianz Life Insurance

Ajay Lulla

Sr Vice President - Customer Experience

The Souled Store

Jay N Parekh

Group Senior Vice President & Group Head- Customer Experience

Neuberg Diagnostics

Sachin Chhabra

VP - Customer Excellence & Operations (CXO)

ZebPay

Jignesh Gandhi

Sr. Vice President Products & Digital Operations

Trust Group Company

Sajal Kumar

Head of Customer Experience India & International business

ZEE5

Preeti Singh

Head Customer Service and Customer experience

Axis Finance Limited

Vaibhav Joshi

Director- Customer Experience

Bombay Shirt Company

Suruchi (Mahatpurkar) Kore

Head-Digital & Social Strategies

Bajaj Group

Dinesh (Dinanath) Pilgaokar

Chief Customer Officer

Bar Code India

Meena Bhatnagar

Global Head - CRM & CX

Malabar Group

Dushyant Bhatt

Chief technology and Product Officer

The Hosteller

Jyoti Arora

Head Of Customer Experience

Borosil

Dharmender Narang

Chief Customer Experience Officer (Sr VP)

IIFL Capital Services Ltd

Arun Kumar Das

Global Head - Learning & Customer Experience (Travel)

Sutherland

Who Attend?

Who should Attend?

CXO, Presidents, Directors, GMs, Heads & Executives of:

Customer Experience

Customer Relations

Learning & Development

Customer Operations

Contact Centre

Digital

Technology

Consumer Insights and Analytics

Product Development and Innovation

Why Should Attend?

The 10th DCX Confex & Awards 2025 presents a unique opportunity for digital and customer experience leaders to immerse themselves in the evolving landscape of CX management. This event is designed to help you stay ahead of industry trends, connect with peers, and learn from top experts shaping the future of customer experience.

Reasons to Attend

Discover the Latest Platforms and Tools

Explore new technologies like AI, CRMs, and personalization tools to align with evolving customer behaviors. Learn strategies to monetize digital trends and customer preferences.

Identify Solutions for Customer Needs

Find practical tools to enhance customer journeys and satisfaction. Engage in workshops to solve common CX challenges like churn and omnichannel engagement.

Gain Insights from Industry Thought Leaders

Hear from CXOs and experts on future trends like predictive analytics and hyper-personalization. Participate in thought-provoking discussions on CX innovations and best practices.

Prepare for the Next New Normal

Learn how top companies adapt to post-pandemic changes with agile strategies Get insights into managing hybrid work models and aligning employee and customer experiences.

Expand Your Network and Collaborate

Connect with industry peers, vendors, and thought leaders for partnerships Build relationships that foster long-term growth and innovation.

Our Partners

Presenting Partner

Locobuzz is a Unified Customer Experience Management Platform that helps brands deliver seamless, AI-powered interactions across digital touchpoints. With capabilities in social listening, customer response management, and intelligent automation, Locobuzz empowers businesses to turn data into decisions, conversations into conversions, and customers into brand advocates.

Marketing teams gain real-time insights to drive campaigns, while CX teams streamline support and identify patterns that matter. Whether it's lead generation, campaign or crisis management, influencer tracking, or customer care—Locobuzz enables every critical CX function on a single, integrated platform.

Built with AI at its core, Locobuzz makes customer experiences faster, smarter, and more human.

To learn more, visit https://locobuzz.com

Co-Presenting Partner

Founded in 2011, Sarv began its journey as an email automation tool, driven by visionary leaders Ramesh Choudhary and Abhimanyu Sharma. Over the years, Sarv has evolved into a powerhouse of cutting-edge communication solutions, expanding under the leadership of Sushil Mehla (CFO), Preeti Kaushik (CBO), and Vivek Sharma (COO). Trusted by the Largest Enterprises Sarv is at the forefront of mission-critical deployments, managing:-UP112 – The World’s Largest Emergency Response System-India’s First Nationwide Income Tax Assessment Scheme Innovating with a Customer-First Approach Our core philosophy is simple: empower businesses of all sizes with scalable, cost-effective, and impactful solutions. By leveraging deep market insights, a customer-centric approach, and bootstrapped funding, Sarv ensures seamless communication and business growth.

Find more information visit:- https://sarv.com

Gold Partner

Haptik, a Reliance Jio company, is a global leader in AI-powered customer experience solutions. Since 2013, Haptik has pioneered conversational AI, powering over 25 billion interactions across 10+ channels in 135 languages for 500+ enterprises.

Find more information visit:- https://haptik.ai

Awards

Organisational Categories

Best CX Strategy of the Year

Best Contact Centre of the Year

Best Organisation in Customer Satisfaction

Best use of Customer Insight & Feedback

Impactful CX Strategy in Crisis

Best use of Technology in CX

Best use of Omnichannel in CX

Best Customer Retention Strategy

Digital CX Strategy of the Year

Best use of Data Analysis in CX

Digital CX Organisation of the Year

Digital CX Team of the Year

Individual Categories

Best CX Leader of the Year

CX Professional of the Year

Young CX Leader of the year

Women CX Leader of the Year

CX Star of the Year

₹

Pricing

Standard Price

₹ 15,000

+ GST

Valid Till: 10^th September, 2025

1^st Early Bird

₹ 10,000

+ GST

Valid Till: 10^th July, 2025

2^nd Early Bird

₹ 12,500

+ GST

Valid Till: 10^th August, 2025

Award Nomination

Price Depends on Award Category

Valid Till: 05^th September, 2025

992+

1,541+

Partners

Our Partners

Presenting Partner

Co-Presenting Partner

Gold Partner